Shipping Policy
1. Shipping Destinations
We currently offer shipping exclusively to valid addresses within the United Kingdom, ensuring reliable delivery for our specialized car accessories. Below are the covered regions and key restrictions:
Covered Regions
- Mainland UK: Includes England, Scotland, Wales, Northern Ireland, major cities like London, Birmingham, and Manchester, as well as local delivery to our Northfleet base (DA11 9DU).
- Offshore Regions: Covers the Isle of Man, Jersey, Guernsey (Channel Islands), and the Isle of Wight.
Shipping Restrictions
- No International Shipping: We do not ship to addresses outside the UK. This decision is based on three key factors:
- Regulatory Compliance: Our Car Refrigerators meet UK electrical safety standards (BS EN 61558), which may not align with international regulations (e.g., EU or US standards).
- Product Protection: Heavy items like Car Refrigerators (10–30kg) and delicate Tesla parts (such as carbon fiber spoilers) face high damage risks during long-distance international transit.
- Fitment Guarantees: Tesla Modification Parts are tailored to UK-market Tesla models—international models often have subtle differences that affect fitment.
- No PO Boxes/Parcel Lockers: We cannot ship to PO boxes, parcel lockers, or collection points. All items (especially large Car Refrigerators) require a physical street address with access for courier vehicles and signature confirmation upon delivery.
Remote Area Surcharges
For hard-to-reach locations (e.g., the Scottish Highlands, rural parts of Northern Ireland, or the Isle of Skye), an additional surcharge applies to cover extended courier routes and specialized handling. The surcharge varies by product type and weight:
- Car Interior Hanging Decorations: £3.99
- Small Tesla Modification Parts (e.g., floor mats, decals): £5.99
- Large Tesla Modification Parts (e.g., spoilers, bumpers): £9.99
- Car Refrigerators (all sizes): £14.99
This surcharge is automatically added to your order total at checkout when a remote address is entered. You can verify if your address is classified as “remote” using our postcode checker on the shipping page.
2. Shipping Costs & Delivery Timelines (Fees in GBP)
Shipping costs are calculated based on product weight, dimensions, and destination. We offer free standard shipping for qualifying orders to reduce your expenses. Below is a detailed breakdown for UK Mainland (remote area surcharges are added separately):
Shipping Costs by Product Category
- Car Interior Hanging Decorations: Standard shipping costs £1.99, express shipping costs £3.99, and free standard shipping applies to orders over £20.00.
- Small Tesla Modification Parts: Standard shipping costs £2.99, express shipping costs £5.99, and free standard shipping applies to orders over £30.00.
- Large Tesla Modification Parts: Standard shipping costs £7.99, express shipping costs £12.99, and free standard shipping applies to orders over £80.00.
- 15–30L Car Refrigerators: Standard shipping costs £9.99, express shipping costs £18.99, and free standard shipping applies to orders over £150.00.
- 30–50L+ Car Refrigerators: Standard shipping costs £14.99, express shipping costs £24.99, and free standard shipping applies to orders over £200.00.
Key Timeline Details
- Standard Shipping:
- Carried via DPD for large items (e.g., Car Refrigerators, large Tesla parts) and Royal Mail 2nd Class for small items (e.g., decor, small Tesla parts).
- UK Mainland (including Northfleet, DA11 9DU): 2–3 business days, with local deliveries to DA11 9DU typically arriving within 2 business days.
- Offshore Regions (Isle of Man, Channel Islands): 5–7 business days, as large items require ferry or air freight, and all orders need additional customs clearance for hardware.
- Express Shipping:
- Available only for UK Mainland orders, via DPD Next Day (large items) or Royal Mail 1st Class (small items).
- To qualify for next-business-day delivery: Orders must be placed before 12:00 PM GMT (Monday–Thursday). Orders placed after 12:00 PM GMT or on Fridays/Saturdays ship the next business day and arrive within 2 business days.
- Not available for Car Refrigerators over 50L (due to size restrictions for next-day courier vehicles) or offshore regions.
- Peak Period Delays: Add 1–2 business days during peak seasons, including Black Friday (late November), Christmas (November–December), and Easter. For time-sensitive orders (e.g., a Car Refrigerator for a camping trip), place your order at least 5 business days in advance.
3. Order Processing Time
Processing time refers to the period between order placement and shipment, during which we verify, inspect, and package your items. Timelines vary by product category:
- Car Interior Hanging Decorations: 1 business day. All decor is pre-packaged; processing includes quality checks (e.g., verifying charm integrity, ensuring mounting hardware is included).
- In-Stock Tesla Modification Parts: 1–2 business days. This includes fitment verification (cross-checking your Tesla model/year against the part), confirming all hardware (screws, brackets) is included, and securing the part in protective packaging.
- Custom Tesla Modification Parts: 3–5 business days. Custom items (e.g., engraved decals, color-matched spoilers) require additional time for manufacturing and quality testing to ensure they meet your specifications.
- Car Refrigerators (All Sizes): 2 business days. Processing involves electrical safety checks (testing cooling functionality), leak testing for refrigerant systems, and packing the fridge with custom foam inserts to prevent damage.
Urgent Processing Requests
If you need an item for an urgent event (e.g., a Tesla part for a car show), email us at boots_tatamis8w@icloud.com with your order number and “Urgent Processing” in the subject line. We can prioritize your order (reducing processing time by 1–2 business days) for an additional £9.99 rush fee, subject to stock availability.
4. Packaging & Delivery Requirements
We use product-specific packaging to protect your items during transit, with a focus on durability for heavy fridges and precision for delicate parts:
Product-Specific Packaging
- Car Refrigerators:
- Wrapped in 2mm-thick bubble wrap and placed in a double-walled corrugated cardboard box (E-flute grade) with custom foam inserts (molded to the fridge’s shape) to absorb shocks.
- Power cables and accessories (e.g., mounting straps) are packed in labeled plastic bags and taped to the inside of the box for easy access.
- A “Fragile—Handle with Care” label is affixed to the box, and couriers are instructed to transport the fridge in an upright position (to prevent refrigerant leaks).
- Tesla Modification Parts:
- Small parts (floor mats, decals): Sealed in moisture-resistant plastic bags and placed in rigid cardboard boxes with tissue paper to prevent scratches.
- Large parts (spoilers, bumpers): Wrapped in protective felt (to avoid paint damage) and secured in wooden crates for carbon fiber or metal parts (to prevent bending).
- All parts include a “Fitment Checklist” to help you verify the part matches your Tesla model upon delivery.
- Car Interior Hanging Decorations:
- Delicate items (leather charms, beaded decor): Packed in individual velvet pouches and placed in small cardboard boxes with foam padding.
- Suction cups or hooks are packed separately in plastic sleeves to avoid damaging the decor’s surface.
Delivery Requirements
- Signature Confirmation: All orders require a signature upon delivery. This ensures accountability for high-value items (e.g., £200+ Car Refrigerators) and prevents theft. If no one is available to sign, the courier will leave a “Delivery Attempt” card with instructions to reschedule or collect from a local depot (valid for 7 days).
- Delivery Window Booking: For orders containing Car Refrigerators or large Tesla parts, we will send an email 24 hours after dispatch with a link to book a 2-hour delivery window (Monday–Saturday, 8:00 AM–8:00 PM). This allows you to plan for receipt, especially important for heavy items that may require assistance to move.
- Multi-Floor Delivery: If your address is in an apartment building without an elevator, a £7.99 “multi-floor handling fee” applies for deliveries to floors 2 and above. This fee covers the courier’s extra effort to carry heavy items (e.g., 20kg Car Refrigerators) up stairs. The fee is added at checkout if your address includes a floor number.
5. Shipping Issues & Resolution
We aim to resolve shipping-related issues quickly to minimize inconvenience. Below are common scenarios and our step-by-step resolution process:
Delayed Orders
- Track Your Order First: Use the tracking number provided in your shipping confirmation email to check the latest status via DPD or Royal Mail’s website. Common delay causes include courier vehicle breakdowns, severe weather (e.g., heavy snow, flooding), peak-period backlogs, or customs clearance delays for offshore orders (track these via the courier’s offshore portal).
- Report Delays: If your order exceeds the estimated delivery timeline (e.g., UK Mainland standard shipping takes more than 5 days), email us at boots_tatamis8w@icloud.com with your order number, tracking ID, and delivery address.
- Resolution Options:
- For urgent needs (e.g., a Car Refrigerator for a camping trip): We will arrange a replacement shipment via express shipping (free of charge) if stock is available.
- For non-urgent orders: We offer a 10% discount on your next purchase or a £5 shipping credit to use on future orders.
Lost Orders
- Confirmation of Loss: If tracking shows no movement for 7+ days (UK Mainland) or 10+ days (offshore regions), we will file a “lost item” claim with the courier. This investigation takes 3–5 business days.
- Resolution: Once loss is confirmed, we will either ship a full replacement of your order (free of charge) within 1–2 business days or issue a full refund (including shipping fees) to your original payment method (processed within 5–7 business days).
Damaged Items Upon Delivery
- Inspect Immediately: Before signing for the package, check for external damage (e.g., dented boxes, torn packaging, broken seals). If damage is visible, note it on the courier’s delivery receipt (e.g., “Box crushed—Car Refrigerator interior damaged”) and refuse delivery only if the package is severely damaged (e.g., open box with missing items)—the courier will return it to us directly.
- Document the Damage: If you accept the package to inspect contents, take clear photos/videos of the damaged packaging (inside and out), the damaged product (e.g., cracked Tesla spoiler, dented Car Refrigerator door), and any missing accessories (e.g., fridge power cable, Tesla part hardware).
- Report Within 48 Hours: Email the photos/videos, your order number, and a detailed description of the damage to boots_tatamis8w@icloud.com within 48 hours of delivery. Failure to report within this timeframe may affect your claim eligibility.
- Resolution:
- For damaged Car Refrigerators or Tesla Parts: We will ship a replacement item or essential parts (e.g., new fridge door, replacement spoiler) via express shipping—free of charge. You do not need to return the damaged item unless we specifically request it (to investigate manufacturing or shipping defects).
- For damaged decor: We will send a full replacement of the decor item within 1–2 business days, no return required.
Incorrect Delivery Address
- Pre-Shipment Address Changes: You can update your delivery address within 24 hours of order placement by emailing us at boots_tatamis8w@icloud.com with your order number and corrected address. We cannot make changes after the order has been dispatched.
- Post-Shipment Address Errors: If the order is shipped to an incorrect address due to your mistake (e.g., wrong house number, missing street name), the courier will attempt to redirect it for a £9.99 fee (charged to you). If redirection is not possible, the order will be returned to our warehouse. Once returned, you will be responsible for re-shipping fees (equal to the original shipping cost) plus a £5.99 restocking fee (to cover unpacking, re-inspection, and repackaging).
6. Additional Shipping Services
We offer optional add-on services to enhance your shipping experience, available at checkout:
- Signature on Delivery (Required for High-Value Items): Mandatory for orders over £100 (e.g., Car Refrigerators, large Tesla parts) to ensure secure receipt. This service is included at no extra cost.
- Insurance Coverage: Extends coverage for loss or damage to £500 (standard coverage is £100). Ideal for high-value Tesla parts (e.g., £300 carbon fiber bumpers). Price: £4.99.
- Saturday Delivery: Delivers your order on a Saturday (within a 4-hour window) for UK Mainland addresses. Price: £12.99.
- White Glove Delivery (Car Refrigerators Only): The courier delivers the fridge to your desired room (e.g., garage, kitchen), removes all packaging, and performs a basic functionality test (ensuring the fridge powers on). Price: £24.99.
All add-on services must be selected at checkout—we cannot add them after your order has been placed.