FAQ
Q1: How do I choose a Car Refrigerator that’s compatible with my vehicle?
A: Follow these three steps to ensure compatibility:
- Check Your Vehicle’s Voltage: Most passenger cars, SUVs, and small vans use a 12V electrical system. Trucks, large vans, and commercial vehicles often use 24V. Choose a Car Refrigerator that matches your vehicle’s voltage (we clearly label this on all product pages).
- Consider Capacity Needs:
- 15–30L: Ideal for small cars/hatchbacks (fits snacks, drinks, and small meals for 1–2 people).
- 30–50L: Suitable for SUVs/MPVs (fits food for 3–4 people or a weekend’s worth of groceries).
- 50L+: Designed for trucks/vans (ideal for long trips or camping).
- Measure Your Cargo Space: Check the dimensions of your car’s trunk, backseat floor, or cargo area against the Car Refrigerator’s dimensions (listed on product pages). Ensure there’s at least 5cm of clearance around the fridge for ventilation (critical for cooling performance).
If you’re unsure, email us your vehicle make, model, and intended use (e.g., “camping trips,” “daily commutes”)—we’ll recommend the perfect Car Refrigerator for you.
Q2: Will Tesla Modification Parts fit my specific Tesla model and year?
A: Yes—we guarantee fitment for all Tesla Modification Parts when your vehicle model and year are listed as compatible on the product page. To confirm fitment:
- Check Product Details: Each Tesla part page includes a “Compatible Vehicles” section (e.g., “Fits Tesla Model 3 2017–2024,” “Fits Tesla Model Y 2020–2024”).
- Provide Your VIN (Optional): For added peace of mind, email us your Tesla’s VIN (17-character code found on your vehicle registration or dashboard). We’ll cross-verify it with our supplier to ensure 100% fitment.
- Fitment Issues: If a part doesn’t fit (and your vehicle was listed as compatible), contact us within 14 days of delivery. We’ll arrange a free return and send a replacement part—or issue a full refund—no questions asked.
All our Tesla parts are sourced from Tesla-approved manufacturers, so you can trust their quality and compatibility.
Q3: How do I install a Car Refrigerator in my vehicle?
A: Installing a Car Refrigerator is simple—follow these steps (or refer to the included user manual):
- Choose a Location: Select a stable spot in your vehicle (e.g., trunk, backseat floor, or cargo area) where the fridge won’t slide while driving. Avoid placing it near heat sources (e.g., exhaust vents) or in direct sunlight (can reduce cooling efficiency).
- Secure the Fridge: Use the included adjustable straps to anchor the fridge to your vehicle’s cargo hooks or seat brackets. This prevents shifting during sudden stops or turns. For permanent installation (e.g., in a van), use the optional mounting kit (sold separately) to bolt the fridge to the floor.
- Connect Power:
- Cigarette Lighter Plug (Standard): Plug the included 12V/24V adapter into your vehicle’s cigarette lighter socket. Ensure the plug is fully inserted to avoid loose connections (which can cause power cuts).
- Hardwiring (Permanent): For long-term use, hardwire the fridge to your vehicle’s battery using the included wiring kit. Follow the manual’s color-coded instructions (red = positive, black = negative) or email us for a free wiring diagram.
- Test the Fridge: Turn on the unit and set your desired temperature (5°C for cooling, -10°C for freezing). Let it run for 30 minutes before adding food/drinks—this allows the interior to reach the set temperature.
If you encounter issues (e.g., the fridge won’t power on), email our tech support team at boots_tatamis8w@icloud.com with a photo of the setup—we’ll troubleshoot with you.
Q4: How do I maintain my Car Refrigerator to keep it working properly?
A: Regular maintenance extends your Car Refrigerator’s lifespan (typically 5–7 years). Follow these tips:
- Clean the Interior: Unplug the fridge and empty it. Wipe the interior with a soft cloth dampened with warm water and mild dish soap (avoid harsh chemicals like bleach, which can damage the plastic). Dry thoroughly to prevent mold growth.
- Clean the Vents: Dust and debris can block the fridge’s exterior vents, reducing cooling performance. Use a small brush (e.g., a toothbrush) to gently clean the vents every 2–3 months. For deeper cleaning, use compressed air to blow out dirt.
- Check the Seals: Inspect the door seal (gasket) for cracks or wear. A damaged seal allows cold air to escape, making the fridge work harder. Test the seal by closing a piece of paper in the door—if it falls out easily, the seal needs replacement. Email us for a free replacement seal (covered under warranty for 1 year).
- Store Properly When Not in Use: If you won’t use the fridge for more than 2 weeks, unplug it, clean the interior, and leave the door slightly open. This prevents moisture buildup and odor. Store it in a cool, dry place (avoid garages in extreme temperatures).
Q5: Do you provide installation support for Tesla Modification Parts?
A: Yes—we offer multiple levels of support to help you install Tesla Modification Parts, whether you’re a DIY enthusiast or need professional help:
- Free Installation Guides: Every Tesla part comes with a detailed, photo-illustrated manual (e.g., “How to Install Tesla Model 3 Floor Mats,” “Carbon Fiber Spoiler Fitting Instructions”). We also include a link to a video tutorial (hosted on our website) with step-by-step demonstrations.
- Virtual Support: If you get stuck during installation, email us at boots_tatamis8w@icloud.com with a photo or short video of your progress. Our Tesla-certified technicians will respond within 24 hours with personalized advice (e.g., “How to align a Model Y front splitter”).
- Professional Installation Referrals: If you prefer to have parts installed by a pro, we can connect you with a network of Tesla-approved garages in the UK (including near Northfleet, DA11 9DU). Installation costs vary by part (e.g., £50–£150 for floor mats vs. £200–£300 for a spoiler), and we can provide a quote upon request.
Note: Improper installation may void the part’s warranty—we recommend following the guide or using a professional for complex parts (e.g., suspension components).
Q6: Are Car Interior Hanging Decorations safe for my vehicle?
A: Yes—all our Car Interior Hanging Decorations are designed with safety in mind, but proper use is key:
- Visibility Compliance: Our decor is sized to avoid blocking your view of the road, rearview mirror, or side mirrors. For example, hanging charms are no longer than 15cm (the UK legal limit for interior obstructions).
- Secure Installation: All decor comes with non-damaging mounting options:
- Suction Cups: For windshields or dashboards—made of high-strength rubber that won’t leave residue.
- Headrest Hooks: For backseat decor—clip onto headrest posts without scratching the upholstery.
- Sun Visor Clips: For lightweight charms—attach securely without interfering with sun visor movement.
- Airbag Safety: Never hang decor near airbag deployment zones (e.g., dashboard airbags, side airbags). Our product pages clearly mark “safe installation zones” to avoid this risk.
- Material Safety: Decor is made from non-toxic materials (e.g., lead-free metal, BPA-free plastic) that won’t release harmful fumes in hot cars.
If you’re unsure about where to install a specific decoration, email us a photo of your vehicle’s interior—we’ll suggest the safest spot.
Q8: Can I cancel or modify my order after it’s been placed?
A: Order cancellation and modification policies depend on whether the order has been processed:
- Cancellations:
- Before Processing (Within 24 Hours of Order): You can cancel for a full refund (including shipping fees) by emailing us with your order number and “Cancel Order” in the subject line.
- After Processing (24 Hours–Shipped): Cancellations are still possible but subject to a 10% restocking fee (to cover packaging and handling costs). We cannot cancel orders once they have been shipped—you will need to follow our Return Policy instead.
- Modifications:
- Before Processing: You can modify order details (e.g., change a Car Refrigerator capacity, update a Tesla part model) for free. Email us with your order number and the requested changes.
- After Processing: Modifications may not be possible if the item is already packed or in transit. If changes are allowed (e.g., updating a delivery address), a £5 admin fee applies.
Note: Custom Tesla parts (e.g., engraved decals) cannot be canceled or modified after 24 hours of order placement—this is because production begins immediately, and we cannot reuse custom items.
Q9: How long does shipping take, and how can I track my order?
A: Shipping timelines vary by product and destination, but we prioritize fast delivery for all orders:
- Processing Time:
- Standard items (Car Refrigerators, in-stock Tesla parts, decor): Processed within 1–2 business days (excludes weekends and UK public holidays).
- Custom Tesla parts: Processed within 3–5 business days (due to manufacturing).
- Delivery Time:
- UK Mainland (including Northfleet, DA11 9DU): 2–3 business days via DPD (for Car Refrigerators/Tesla parts) or Royal Mail 2nd Class (for decor).
- UK Remote Areas (e.g., Scottish Highlands, Isle of Man): 3–5 business days, with a £5–£10 surcharge for large items (Car Refrigerators).
- Express Shipping (Optional): Available for UK Mainland orders—delivered within 1 business day for an additional £9.99 (must order before 12:00 PM GMT).
- Tracking Your Order:
- After your order ships, we’ll send an email with a tracking number and link (via DPD or Royal Mail’s website). You can use this link to check real-time delivery status (e.g., “Out for delivery,” “Delivered to neighbor”).
- If tracking shows no updates for 3+ days, email us—we’ll investigate with the courier and resolve delays.
Q10: What should I do if my order arrives damaged?
A: We apologize for any inconvenience—here’s how to resolve damaged orders quickly:
- Inspect Upon Delivery: Before signing for the package, check for external damage (e.g., dented boxes, torn packaging). If damage is visible, note it on the courier’s delivery receipt (e.g., “Box crushed—possible fridge damage”).
- Unpack and Document: Open the package carefully and inspect the item. Take clear photos/videos of:
- The damaged packaging (inside and out).
- The damaged product (e.g., a cracked Tesla part, a dented Car Refrigerator door).
- Any missing accessories (e.g., a fridge power cable, decor mounting hardware).
- Contact Us Immediately: Email boots_tatamis8w@icloud.com within 48 hours of delivery with your order number, photos/videos, and the courier’s damage note.
- Resolution: We will arrange a free replacement shipment (sent within 1–2 business days) or issue a full refund—whichever you prefer. You do not need to return the damaged item unless we specifically request it (to investigate the cause of damage).
Note: Failure to report damage within 48 hours may affect your eligibility for a replacement or refund.